Start with: Identity Verification: Getting Started
In most cases, issues with verification are due to:
- Bad photograph quality.
- ID photograph is hard to compare to the live photograph
- The ID document has expired
- The ID document is damaged
If your verification fails for any reason, you will be prompted to fill in a simple form - please let us know what happened and what was the issue.
We will review all the data and reach out to you in order to move forward.